I need a letter from ID Mobile on headed paper

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I’m applying for a mortgage and have had a missed payment on ID Mobile flagged up on my credit score. My mortgage provider says I need a letter on headed paper from ID Mobile to prove that I’ve now paid the debt, I have. How do I get ID to give me this letter?

Z

Zandile M

iD Mobile Employee

Hi, @Sourcreampringles

Thank you for getting in touch. I completely understand how important this is, especially while applying for a mortgage.

Please send us a private message via our social channels (Facebook or Instagram), Live Chat, Community, or email us at socialqueries@idmobile.co.uk
so that we can look into your account and assist you further.

Thank you,

Zandile

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