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Community Member
October 27, 2025
Question

I need a letter from ID Mobile on headed paper

  • October 27, 2025
  • 1 reply
  • 24 views

I’m applying for a mortgage and have had a missed payment on ID Mobile flagged up on my credit score. My mortgage provider says I need a letter on headed paper from ID Mobile to prove that I’ve now paid the debt, I have. How do I get ID to give me this letter?

    1 reply

    iD Mobile Employee
    October 27, 2025

    Hi, ​@Sourcreampringles 

    Thank you for getting in touch. I completely understand how important this is, especially while applying for a mortgage.

    Please send us a private message via our social channels (Facebook or Instagram), Live Chat, Community, or email us at socialqueries@idmobile.co.uk
     so that we can look into your account and assist you further.

    Thank you,

    Zandile 

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