Hello I have misplaced my simcard and now cannot sign into id mobile to see how long is left on my contract or to see if I can upgrade my phone when my contract ends
My id mobile phone number is: { REMOVED }
Name: { REMOVED }
Question
i need a new sim for my phone as i have misplaced my simcard
+10Hi
Thank you for reaching out, and we’re sorry to hear that you’ve misplaced your SIM card. We understand this can be inconvenient, especially when you need access to your account details.
As you are unable to access your iD Mobile account without the SIM, we would recommend contacting us so we can help you further. A member of our team will be able to assist you with arranging a replacement SIM and help you regain access to your account.
You can get in touch with us via:
- Live Chat on the iD Mobile website
- Or by sending us a direct message through our social media channels
Once your replacement SIM is issued and activated, you will be able to sign back into your account and view your contract details, including your upgrade eligibility and remaining term.
Owethui
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