i need an extension of my bill until the 13th october as i am vunerable and use my fone for my medication | iD Mobile Community
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i need an extension of my bill until the 13th october as i am vunerable and use my fone for my medication

  • October 4, 2025
  • 2 replies
  • 27 views

Hi i am a vunerable customer and nee dmy fone to access my medical information and my fone is due to be disconnected tomorrow I need an extension until the 13th October please 

 

2 replies

Decembersangel72
Gold Contributor
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Hi ​@Nicola3333 

This Community page is for customers of iD Mobile and so they will be the people who will usually answer any queries posted here. Because of this we can not help with regards to your post as we do not have access to anything to do with your account.


You need to contact the Live Chat with regards to this as they will be able to help you:-

https://www.idmobile.co.uk/live-chat

Type ‘talk to a person’ when you open the dialogue box to bypass the chatbot.
Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.

Good Luck x


Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • October 5, 2025

Hi ​@Nicola3333,

Welcome to the Community!

It looks like ​@Decembersangel72 has answered your query and we hope that you managed to get this resolved.

If you require further assistance, please let us know.

 

Kashif