Community Member

i need an extension of my bill until the 13th october as i am vunerable and use my fone for my medication

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Hi i am a vunerable customer and nee dmy fone to access my medical information and my fone is due to be disconnected tomorrow I need an extension until the 13th October please

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Decembersangel72

Gold Contributor

Hi @Nicola3333

This Community page is for customers of iD Mobile and so they will be the people who will usually answer any queries posted here. Because of this we can not help with regards to your post as we do not have access to anything to do with your account.

You need to contact the Live Chat with regards to this as they will be able to help you:-

https://www.idmobile.co.uk/live-chat

Type ‘talk to a person’ when you open the dialogue box to bypass the chatbot.
Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.

Good Luck x

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