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Community Member
December 4, 2025
Question

i need an extention on my hone bill til tje 12th of december as thats wen i am paid i am alsi a vunerable customer i have various health issues

  • December 4, 2025
  • 1 reply
  • 25 views

I need an extention on my id mobile bill until the 12th December I am a vunerable woman and I have a disability 

    1 reply

    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    December 5, 2025

    Hi ​@Nicola3333 ,

     

    We completely understand how important this is for you, and we’re here to help.
    Although we can’t make changes to your account directly here, the quickest way to request a payment extension is to contact our team so they can review your account and assist you. You can reach us through any of these options:

    -Socials: Facebook or Instagram
    Live Chat: Available on our website
    -Community: Join here
    Or email us at socialqueries@idmobile.co.uk with your details and a brief explanation of your situation.

    Please mention your vulnerability and disability when you get in touch , we have dedicated processes to support customers in these circumstances, and the team will do everything they can to help.

     

    Lamiya

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