i need an extention on my hone bill til tje 12th of december as thats wen i am paid i am alsi a vunerable customer i have various health issues

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I need an extention on my id mobile bill until the 12th December I am a vunerable woman and I have a disability

Lamiya C

iD Mobile Employee

Hi @Nicola3333 ,

We completely understand how important this is for you, and we’re here to help.
Although we can’t make changes to your account directly here, the quickest way to request a payment extension is to contact our team so they can review your account and assist you. You can reach us through any of these options:

-Socials: Facebook or Instagram
Live Chat: Available on our website
-Community: Join here
Or email us at socialqueries@idmobile.co.uk with your details and a brief explanation of your situation.

Please mention your vulnerability and disability when you get in touch , we have dedicated processes to support customers in these circumstances, and the team will do everything they can to help.

Lamiya

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