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Community Member
Jdwills0111
Community Member
July 3, 2026

I need help setting up my direct debit again

I had a text today to say my direct debit has been cancelled. I need help setting it back up. 

 

Thanks 

 

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    July 3, 2026

    Hi ​@Jdwills0111,

     

    We're sorry to hear your Direct Debit has been cancelled.

     

    It's simple to set up a new Direct Debit:

    • Log in to the iD Mobile app or My Account online.
    • Go to My Billing.
    • Select Set up or Manage my Direct Debit.
    • Follow the on-screen instructions.
       

    Your monthly Direct Debit payment will be taken on or around 14 days after your bill is issued.

     

    Please note that it can take up to 10 working days for a new Direct Debit instruction to become fully active. If you have a payment due within those 10 working days, we recommend making a manual payment first to avoid any disruption to your service.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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