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Community Member
September 19, 2026
Question

i need help with billing please

  • September 19, 2026
  • 1 reply
  • 13 views

I changed my out of contract plan to a £8/month sim only contract. I’ve received an email to say my bill is £29.99. WTAF is going on please??

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    September 20, 2026

    Hi ​@FrustratedUser38475,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.