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Community Member
January 15, 2026

i need help with my bill please

  • January 15, 2026
  • 3 replies
  • 52 views

Hi i need help with my bill i can not pay now full amount 

    3 replies

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    January 15, 2026

    Hi ​@milan40 

     

    I’m really sorry to hear about the difficulties you’re experiencing with your bill, and I truly understand how stressful this situation can be. While we’re unable to arrange partial payments, one of our customer service agents may be able to help by setting up a short bill extension for you. You might also find it helpful to contact StepChange, who offer free and confidential advice and can support you in managing your bill. Please let me know if you’d like help getting in touch with either of these options.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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    New Contributor
    May 22, 2026

    Could I get a bill extension to the 8th June 

    Hosai W
    iD Mobile Employee
    iD Mobile Employee
    May 23, 2026

    Hi ​@Tracy82,
     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.
     

    Thanks,
    Hosai

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.