Community Member

i purchased iphone 17pro

Forum|Forum|10 days ago
September 28, 2026
1 reply
11 views

Hello, I was on a live chat where I was advised to check out the iPhone 17 pro, to add promo code for £0 upfront cost and I was getting the 10G data overrides once I made the purchase and provided my order number. Once I ordered and went back onto the chat the agent was gone. I am looking t get this sorted ASAP and I need the unlimited data asap it was what was agreed upon. Thanks

Gemma M

iD Mobile Employee

Hi @BlueYear,

I’m sorry to hear the Live Chat ended before you were able to get this sorted, especially after you’d placed the order based on the information provided.

As the offer and unlimited data arrangement were discussed directly with the adviser, please contact our Live Chat team again so they can access your account, review the order and look into what was agreed during the previous conversation.

https://www.idmobile.co.uk/live-chat

Regards,

Gemma M
The iD Mobile Social Media Team

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