Community Member

i started my plan in april 2024 and it has been 24 motnhs but my direct debit still says i am paying the full amount for the phone and the sim

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i started my plan in april 2024 and it has been 24 months but my direct debit still says i am paying the full amount for the phone and the sim

M

Michael Z

iD Mobile Employee

Hi @Allibhaye

Your iD Mobile plan continues after your contract end date because it automatically moves onto a 30-day rolling, month-to-month agreement rather than being cancelled. This ensures your service remains active.

You will continue to pay the same rate unless you choose to cancel, upgrade, or switch to a cheaper SIM-only plan.

You should have received an end-of-contract email 1–2 months before your contract expired, outlining your options to upgrade, switch plans, or cancel.

If you’d like assistance with any of these options, you can contact our Live Chat team here:
https://www.idmobile.co.uk/live-chat

They’ll be happy to help you further.

-Michael Z

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