Skip to main content

i started my plan in april 2024 and it has been 24 motnhs but my direct debit still says i am paying the full amount for the phone and the sim

  • May 4, 2026
  • 1 reply
  • 3 views
A
Community Member

i started my plan in april 2024 and it has been 24 months but my direct debit still says i am paying the full amount for the phone and the sim

    1 reply

    M
    iD Mobile Employee
    Forum|alt.badge.img+5
    • Michael Z
    • iD Mobile Employee
    • May 4, 2026

    Hi ​@Allibhaye 

     

    Your iD Mobile plan continues after your contract end date because it automatically moves onto a 30-day rolling, month-to-month agreement rather than being cancelled. This ensures your service remains active.

    You will continue to pay the same rate unless you choose to cancel, upgrade, or switch to a cheaper SIM-only plan.

    You should have received an end-of-contract email 1–2 months before your contract expired, outlining your options to upgrade, switch plans, or cancel.

    If you’d like assistance with any of these options, you can contact our Live Chat team here:
    https://www.idmobile.co.uk/live-chat

    They’ll be happy to help you further.

     

    -Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement