Community Member

i thought getting a contract phone with unlimited minutes and texts means i dont have to get chsrged 60 pound more on top i been looking for a number i woild like to talk to a agent

1 reply
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Fuming

Gemma M

iD Mobile Employee

Hi @Lukey7098,

We're sorry to hear about the unexpected charges.

Although your plan includes unlimited UK minutes and texts, there are some types of calls and messages that aren't included in your allowance. These include certain premium rate, non-geographic and other chargeable numbers.

You can view a full list of chargeable calls and services here: https://www.idmobile.co.uk/help-and-support/call-charges

If you'd like someone to look into the charges on your account, you can speak to one of our Customer Service advisors via Live Chat here: https://www.idmobile.co.uk/live-chat

They'll be able to review your bill and explain exactly where the charges have come from.

Regards,

Gemma M

The iD Mobile Social Media Team

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