Skip to main content
Community Member
Trixiewillis
Community Member
April 29, 2026
Question

I've been overcharged and need a refund

  • April 29, 2026
  • 1 reply
  • 30 views

Hi, I've ended my contract with ID mobile, just over a month ago. I've just been charged around £35 by direct debit but my last bill shows I should have had a £10 credit. I can't get livechat to load and I'm not on social media. You don't seem to have a phone number where I can speak to someone so how do I get a refund please?

    1 reply

    Owethu M
    iD Mobile Employee
    Owethu M
    iD Mobile Employee
    April 29, 2026

    Hi ​@Trixiewillis, 

     

    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

     

    Owethu

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement