Hi, I've ended my contract with ID mobile, just over a month ago. I've just been charged around £35 by direct debit but my last bill shows I should have had a £10 credit. I can't get livechat to load and I'm not on social media. You don't seem to have a phone number where I can speak to someone so how do I get a refund please?
Question
I've been overcharged and need a refund
+8Hi
I've just sent you a private message to help get this sorted.
To find it, click your profile picture in the top-right corner and select ‘Private Messages’.
You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview
I'll speak to you there.
Thanks.
Owethu
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