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Community Member
May 18, 2026
Question

I've been overcharged on my last bill

  • May 18, 2026
  • 7 replies
  • 61 views

Hi i think my latest bill is wrong, I've tried contacting you but can't speak to anyone directly regarding this issue, I think I've been overcharged for this month 

    7 replies

    Hosai W
    iD Mobile Employee
    iD Mobile Employee
    May 18, 2026

    Hi ​@Colmill66,

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.
     

    Thanks,
    Hosai 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    June 1, 2026

    Been overcharged for my bill, paid twice in one month which don’t make sense

    Hosai W
    iD Mobile Employee
    iD Mobile Employee
    June 2, 2026

    Hi ​@yasin187M,
     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.
     

    Thanks,
    Hosai

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    July 8, 2026

    I’ve been charged twice on different bills for the same thing. How can I resolve this? On my May bill I was charged for a USA 5 day add on 23.05.26 - 28.05.26 and the on my June bill I was charged for ROW Roaming 23.05.26 - 23.06.26. I added the ISA 5 day add on but why have ID added the June charge? 

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    July 9, 2026

    Hi ​@SCSally

     

    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    I'll speak to you there.


    Thanks.

     

    Owethu

    New Contributor
    July 22, 2026

    On 5 July, I “upgraded” from a £16 a month plan to a £7 a month plan (I no longer need unlimited data).  I have just had notification that I will the Direct Debit will be £16 for the period 5 July to 4 August.  Please can you explain and/or correct this? 

     

    My plan showed up immediately as £7 a month in the iD app but it appears that the billing system has not been updated.

     

    Thanks.

    Tashnieka D
    iD Mobile Employee
    iD Mobile Employee
    July 22, 2026

    Hi ​@PurpleDonkey,

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    We'll speak to you there.


    Thanks,
    Tashnieka