Hi ​@Colmill66,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.
 

Thanks,
Hosai 

Been overcharged for my bill, paid twice in one month which don’t make sense

Hi ​@yasin187M,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.
 

Thanks,
Hosai

I’ve been charged twice on different bills for the same thing. How can I resolve this? On my May bill I was charged for a USA 5 day add on 23.05.26 - 28.05.26 and the on my June bill I was charged for ROW Roaming 23.05.26 - 23.06.26. I added the ISA 5 day add on but why have ID added the June charge? 

Hi ​@SCSally, 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Owethu

On 5 July, I “upgraded” from a £16 a month plan to a £7 a month plan (I no longer need unlimited data).  I have just had notification that I will the Direct Debit will be £16 for the period 5 July to 4 August.  Please can you explain and/or correct this? 

My plan showed up immediately as £7 a month in the iD app but it appears that the billing system has not been updated.

Thanks.

Hi ​@PurpleDonkey,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

We'll speak to you there.

Thanks,
Tashnieka