Skip to main content
Question

I've been told my account has been closed 3 times

  • May 5, 2026
  • 1 reply
  • 2 views
I
New Contributor

I changed number and ended my contract in December. Since then, I have been charged £12 every month. 

I've been in contact with customer service 3 times. Each time, they've told me it's been cancelled and to pay the final £12. Each time I get charged the next month. 

The whole company is a scam. They tell you they've cancelled but still charge and then you have to go through 2 hours of useless customer support.

Please make sure you don't sign up because you'll be paying for a SIM you no longer use. 

    1 reply

    K
    iD Mobile Employee
    Forum|alt.badge.img+3
    • Kwanele Z
    • iD Mobile Employee
    • May 5, 2026

    Hi ​@IDMobileIsS41T,


    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement