i wanr to speak about my bill

Hi ​@Amie199 ,

I’m really sorry you’re going through this. I understand how stressful it is, especially as you need access to texts for Universal Credit.

Your services have been restricted due to an outstanding balance of £119, but I can see you’ve explained your situation.
 

To help get your service restored as quickly as possible:

A partial payment today may help reinstate services sooner
Or we can look at setting up a payment arrangement until your payday on the 24th
 

Please let me know how you’d like to proceed and use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

Lamiya
The iD Mobile Team

Hi how much payment would you need today please? 

Or how would I set a payment plan up but still receive text messages please. 

Hi ​@Amie199.

Thank you for your response.

Kindly note that if the £119 balance consists of two outstanding bills. You can make a partial payment by paying one of the bills and then contact us directly so we can arrange a payment extension until the 24th for the remaining balance.

You can make the partial payment by calling 0333 003 0001 or 7777 from your iD Mobile phone.

You can then contact us via live chat at https://www.idmobile.co.uk/live-chat to arrange the extension for the remaining balance.

However, if you are unable to make a payment at this time, you can also set up a payment arrangement directly with Overdales by contacting them on 0113 297 7530.

Thanks,

Marquerita

The iD Mobile Team

Hi ​@Amie199,

If you would like to discuss this it would be best to speak to our vulnerable customer service team on 0800 049 2376.

Thanks,
Hosai

So if I set a payment plan up today with the number you have given me my services will be put bacl

on? 

Hi ​@Amie199.

Can you please contact us directly on 0800 049 2376.

Thanks,

Marquerita

The iD Mobile Team