New Contributor

i wanr to speak about my bill

8 replies
96 views

I am a vulnerable customer I understand I owe £119 on my Bill. I’m unable to pay this until my payday 24th but also I’m unable to pay this unless I can receive a text message from universal credit to login to do my to-do list. I understand you’ve cut my services off but I need to be able to receive a text message to look into my universal credit to be able to get paid I’m a vulnerable customer. My anxiety is through the roof and I don’t know what else to do.

Lamiya C

iD Mobile Employee

Hi @Amie199 ,

I’m really sorry you’re going through this. I understand how stressful it is, especially as you need access to texts for Universal Credit.

Your services have been restricted due to an outstanding balance of £119, but I can see you’ve explained your situation.

To help get your service restored as quickly as possible:

A partial payment today may help reinstate services sooner
Or we can look at setting up a payment arrangement until your payday on the 24th

Please let me know how you’d like to proceed and use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

Lamiya
The iD Mobile Team

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A

Amie199Author

New Contributor

Hi how much payment would you need today please?

A

Amie199Author

New Contributor

Or how would I set a payment plan up but still receive text messages please.

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Amie199Author

New Contributor

Can we look at setting a payment plan please and my services be unrestricted. I donated a kidney to my 4 year old son around 8 months ago and I really have no money to pay today

M

Marquerita T

iD Mobile Employee

Hi @Amie199.

Thank you for your response.

Kindly note that if the £119 balance consists of two outstanding bills. You can make a partial payment by paying one of the bills and then contact us directly so we can arrange a payment extension until the 24th for the remaining balance.

You can make the partial payment by calling 0333 003 0001 or 7777 from your iD Mobile phone.

You can then contact us via live chat at https://www.idmobile.co.uk/live-chat to arrange the extension for the remaining balance.

However, if you are unable to make a payment at this time, you can also set up a payment arrangement directly with Overdales by contacting them on 0113 297 7530.

Thanks,

Marquerita

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.