Community Member

i want to change my date for payment

Forum|Forum|10 days ago
September 15, 2026
1 reply
5 views

I would like to change my date for payment to the 1st of every month, I’m in the hospital and haven’t had the time to sort this and now I’m unable to make calls etc because I’ve been cut off but it’s really Important that I need to be able to make calls, I will pay both bills on the 1st

Z

Zandile M

iD Mobile Employee

Hi @MillieX

Thanki you for getting in touch with us.

Thank you for your message. I'm sorry to hear that you're currently in hospital, and I understand how important it is for you to be able to make calls.

If you'd like to change your payment date to the 1st of each month, you can do this through the iD Mobile app by following these steps:

Open the iD Mobile app and log in.
Tap Bills or go to Account > Billing & Payments.
Select Manage your payments or Payments.
Tap Change your payment date.
Choose 1st of the month as your preferred payment date.
Review the terms and conditions, then select Submit or Save.

Please note that changing your payment date will not automatically restore services if your account has already been restricted due to an outstanding balance. To have your services reinstated, any overdue charges will need to be paid first.

If you're unable to access the app or make the required payment at the moment, please let us know and we'll be happy to review your account and discuss the available options with you.

We wish you a speedy recovery and hope you're feeling better soon.

Thank you,

Zandile M

The iD Mobile Team

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