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Community Member
Mia8
Community Member
April 12, 2026

i want to discuss my bill, I can’t pay it yet but need my phone

Hi, my phone has been cut off but the last month I’ve been off work not well and I need my phone because I’m back at work now. I’m wondering if my services can be restored and I can pay my bill on Friday. 

    3 replies

    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    April 12, 2026

    Hi ​@Mia8 

     

    Thank you for getting in touch with us, and I’m really sorry to hear you’ve not been well hope you’re feeling better and glad to hear you are back at work.

     

    Please send us a private message so we can check your account and arrange a bill extension for you.

     

    Thank you,

     

    Zandile M

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    Ceylanxo
    New Contributor
    May 13, 2026

    How can i send a private messags? 

     

    iD Mobile Employee
    Marquerita T
    iD Mobile Employee
    May 13, 2026

    Hi ​@Ceylanxo.

     

    Thank you for your post.

     

    I sent you a private message. You can also access your inbox directly here: https://community.idmobile.co.uk/inbox/overview.

     

    Thanks,

    Marquerita

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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