Hi ​@Ellis3030 

This shows how this can be done:-

You can also contact an advisor via Live Chat  (The Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday and Sunday) :-
 

 https://www.idmobile.co.uk/live-chat

When you contact the Live Chat :-

Type ‘talk to a person’ in the dialogue box and this will bypass the unhelpful chatbot. 

Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.
 

You can also contact iD Mobile by sending a private message via their Socials (Facebook, X or Instagram)  

iD Mobile social media accounts:-

• Instagram: @idmobileuk
• Facebook: idmobileuk
• X (formerly Twitter): @iD_Mobile_UK

or email socialqueries@idmobile.co.uk.

Good luck x

 

Hi ​@Ellis3030 

Thank you for getting in touch with us.

We can certainly check how long is left on your contract for you. Please contact us via private messages or our live chat team, who will be able to assist you further.

You can reach us here:https://www.idmobile.co.uk/live-chat

Thank you,

Zandile M

Th iD Mobile Team