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W
Community Member
Westy81
Community Member
April 11, 2026

I was charged twice for my bill

  • April 11, 2026
  • 1 reply
  • 7 views

Hello,

My phone bill was overdue so I just paid it tonight. I initially tried to pay it over the phone, however, it said the payment hadn't gone through so I then successfully did it online on the ID Mobile page. However both payments have been take and I have been charged twice which I cannot afford.

    1 reply

    Hosai W
    iD Mobile Employee
    Hosai W
    iD Mobile Employee
    April 13, 2026

    Hi ​@Westy81,
     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.
     

    Thanks,
    Hosai

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