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I was charged twice for my bill

  • April 11, 2026
  • 1 reply
  • 0 views
W
Community Member

Hello,

My phone bill was overdue so I just paid it tonight. I initially tried to pay it over the phone, however, it said the payment hadn't gone through so I then successfully did it online on the ID Mobile page. However both payments have been take and I have been charged twice which I cannot afford.

1 reply

Hosai W
iD Mobile Employee
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  • Hosai W
  • iD Mobile Employee
  • April 13, 2026

Hi ​@Westy81,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.
 

Thanks,
Hosai

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