I was charged twice for my bill

Forum|Forum|4 months ago
April 11, 2026
1 reply
14 views

Hello,

My phone bill was overdue so I just paid it tonight. I initially tried to pay it over the phone, however, it said the payment hadn't gone through so I then successfully did it online on the ID Mobile page. However both payments have been take and I have been charged twice which I cannot afford.

Owethu M

iD Mobile Employee

Hi @Westy81,

I’m really sorry to hear this I completely understand how concerning and frustrating it must be to see two payments taken, especially when you were only trying to clear your overdue balance.

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I’ll speak to you there.

Thanks.

Owethu