I was charged twice for my bill

Forum|Forum|5 months ago
April 11, 2026
3 replies
28 views

Hello,

My phone bill was overdue so I just paid it tonight. I initially tried to pay it over the phone, however, it said the payment hadn't gone through so I then successfully did it online on the ID Mobile page. However both payments have been take and I have been charged twice which I cannot afford.

Owethu M

iD Mobile Employee

Hi @Westy81,

I’m really sorry to hear this I completely understand how concerning and frustrating it must be to see two payments taken, especially when you were only trying to clear your overdue balance.

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I’ll speak to you there.

Thanks.

Owethu

M

Mohammad Baz

New Contributor

I’ve been charged twice this month don’t know how to contact ID and ask the reason

M

Marquerita T

iD Mobile Employee

Hi @Mohammad Baz.

Thank you for your post. I’m sorry to hear you’ve been charged twice this month.

The best way to query this is via our live chat on the iD Mobile website. Our team can review your account, check the duplicate charge, and explain the reason for it.

You can start a live chat here: https://www.idmobile.co.uk/live-chat.

Thanks,

Marquerita

The iD Mobile Team

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