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Question

I was charged twice for my bill

  • April 11, 2026
  • 1 reply
  • 3 views
W
Community Member

Hello,

My phone bill was overdue so I just paid it tonight. I initially tried to pay it over the phone, however, it said the payment hadn't gone through so I then successfully did it online on the ID Mobile page. However both payments have been take and I have been charged twice which I cannot afford.

    1 reply

    Owethu M
    iD Mobile Employee
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    • Owethu M
    • iD Mobile Employee
    • April 13, 2026

    Hi ​@Westy81,

     

    I’m really sorry to hear this I completely understand how concerning and frustrating it must be to see two payments taken, especially when you were only trying to clear your overdue balance.

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    I’ll speak to you there.

     

    Thanks.

     

    Owethu

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