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ID MOBILE ARE A COMPLETE SCAM !!!

  • July 21, 2025
  • 7 replies
  • 1095 views

Amanda Welling
New Contributor

HOW MANY OTHER PEOPLE ARE BEING SCAMMED BY ID MOBILE.

THEY SOMETIMES PUT THE DIRECT DEBIT THROUGH TWICE & I DID ANOTHER CONTACT WITH THEM FOR TWO YEARS BEGINNING OF MARCH SO THE NEXT BILLING DATE WAS APRIL 20th .BUT IM SO USED TO THEM JUST TURNING THE PHONE OFF FOR NO REASON . I MANUALLY PAID THE PAYMENT EVEN THO IT WASNT DUE TILL THE NEXT MONTH, THE VERY NEXT DAY THEY TOOK A PAYMENT THEN ANOTHER ONE 10 DAYS LATER. THEN IN APRIL I GOT A BILL FOR £138 !! TOLD ME I MISSED A PAYMENT IN MARCH . I TOOK A SCREENSHOT OF THE BANK PAYMENT, THEN TO BE TOLD IT WAS FEBRUARY. WHICH WHEN I LOOKED TO SCREENSHOT THAT AGAIN THERE HAD BEEN 2 PAYMENTS TAKEN . THIS WAS A NEW CONTRACT IN MARCH , I WOULD HAVE HAD TO PAY IF THERE WAS ANYTHING OUTSTANDING .. THEY JUST DISCONNECT THE PHONE & WILL NOT PUT IT BACK ON UNTILL YOU PAY WHATEVER THEY SAY YOU OWE. 

MY DUE DATE IS THE 19 / 21st BUT THIS MORNING  I WOKE UP TO THE PHONE  AGAIN NOT WORKING .

THEY DIDNT PUT THE DIRECT DEBIT THROUGH I WAS TOLD IT WAS INACTIVE SO AGAIN I DID A SCREENSHOT TO SHOW IT WAS ACTIVE TO BE TOLD NO FROM OUR END IT ISNT ACTIVE 🤷‍♀️ .

I EXPLAINED MY SON WAS IN GUYS HOSPITAL IN THE CANCER UNIT HAVING THE CANCEROUS TUMOUR WHICH WAS ALOT BIGGER THAN ORIGINALLY THOUGHT SO IS HAVIBG HIS KIDNEY REMOVED ALSO UNTILL THEY THEY OPEN HIM UP THEY DO NOT KNOW IF ITS CONTAINED TO THE KIDNEY .OR HAS SPREAD TO HIS BONES AS THIS HAS BEEN VERY QUICK . IT WAS FOUND DOING AN MRI SCAN FIR SOMETHING EKSE WHEN IT WAS DETECTED !! 6 DAYS LATER HES LAYING THERE RIGHT NOW HAVING SURGERY. I EXPLAINED THIS & SAID IT IS ACTIVE JUST PLEASE CONNECT MY OHONE . MY REPLY WAS I HAVE NOW PUT IN A COMPLAINT FOR YOU SO YOU WILL HAVE TO WAIT FOR 3 DAYS …THIS COMPANY IS DISGUSTING. THEY HAVE ALWAYS BEEN VERY RUDE . THEY NEED A NEW ACCOUNTANT !!!  THAT CAN DO FIGURES !!!!

II HAVE A BUSINESS PHONE WITH THEM ALSO WHICH HAS WORKED 3 WEEKS IUT OF THE 18 MONTHS I HAVE BEEN PAYING IT HAS CAUSED ME SO MANY PROBLEMS AS THAT IS MY MAIN NUMBER , I HAVE LIST SO MUCH BUSINESS .

II AM NOW GOING TO HAVE TO SUE THEM !!! AFTER THEIR BEHAVIOUR TODAY NO COMPASSION THESE PEOPLE ARE SCUM !!!!!!

HAS ANYONE HAD ANY BAD EXPERIENCES ???  PLEASE LET ME KNOW AS IM GOING TO NEED SOME BACK UP . ON WHAT THEY ARE DOING . I HAVE CONTACTED RIP OF BRITTON & WHEN MY SON COME OUT I WILL BE TAKIBG THIS AS FAR AS I CAN !!! PLEASE KET ME KNOW IF ANY BAD EXPERIENCES I WIULD REALLY APPRECIATE IT ..

I THINK THIS IS A GAME TO THEM , AS OTHER TIMES THEY DONT TAKE THE MONEY BUT WHEN THATS DONE OBVIOUSLY I DONT LOOK TO SEE IF THEY HAVE TAKEN THE MONEY , SO I DONT KNOW THE MONEY WASNT TAKEN , AS THEY KEEP THE SERVICE RUNNING BUT AFTER 2 DAYS THE BILL IS IN A COLLECTION AGENCY !!!  THEY MUST BE WORKING TOGETHER GETTING A KICK BACK , THEY STILL DONT DISCONNECT THE SERVICE BUT I GET A TEXT OWING DOUBLE FROM THE COLLECTION AGENCY . THIS HAS HAPPENED A COUPLE OF TIMES .

7 replies

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • July 22, 2025

Hey there ​@Amanda Welling, we’re very sorry to hear this. If you’ve raised a complaint with us, then our complaints team will be back in touch with you ASAP to investigate and discuss your issues further. We’re very sorry to hear about your son, and we wish him all the best.

 

Please note that we only sell contracts for personal usage, and not business purposes, so we wouldn’t be accountable for any loss or business issues I’m afraid, as per our T&C’s.

 

Nothing is a game to us, and we’re always wanting to help our customers as much as possible, and we hope the complaints team can help you as best as possible. If you’d like to chase an update, you can call them on 0800 049 2402.

 

Thank you,

Tyler


  • New Contributor
  • May 11, 2026

Yes im currently being scammed, the service is appalling and has been for round 1 year. Ive just today ordered a sim card for labara and will be leaving ID after many years, 


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  • iD Mobile Employee
  • May 12, 2026

Hi ​@Wee dee.

 

Thank you for your post.

 

We’re very sorry to hear that you feel this way and that you’ve had ongoing issues with the service. We understand how frustrating this must be, especially after being with us for many years.

 

Please contact us directly via  https://www.idmobile.co.uk/live-chat so we can review your concerns further and see how we can help.

 

Thanks,

Marquerita

The iD Mobile Team


  • New Contributor
  • July 18, 2026

I feel as though I have been scammed as I just phoned ID mobile to give them my new bank details and they have changed my contract and send me a mobile phone and taken £29. 00 out of my account.   I did not accept the phone as I did not order it .  They are saying it was a mistake but it seems very unusal  for a Company to make such a mistake when a new contract and phone was not mentioned when I phoned them to give them my new bank details.  Irene Harte


Geluk
Silver Contributor
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  • Silver Contributor
  • July 18, 2026

I feel as though I have been scammed as I just phoned ID mobile to give them my new bank details and they have changed my contract and send me a mobile phone and taken £29. 00 out of my account.   I did not accept the phone as I did not order it .  They are saying it was a mistake but it seems very unusal  for a Company to make such a mistake when a new contract and phone was not mentioned when I phoned them to give them my new bank details.  Irene Harte

Always START your own thread, rather than piggy backing someone else’s👌


  • New Contributor
  • July 18, 2026

I have been in touch with the manager and he has confirmed by e-mail that this mess which was their mistake will be sorted Irene Harte

 


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  • iD Mobile Employee
  • July 19, 2026

Hi ​@Irene Harte 

 

Thank you for the update.

I'm pleased to hear you've been in touch with a manager and that they've confirmed by email that this will be resolved. We appreciate your patience while this is being sorted.

If you need any further assistance or have any questions in the meantime, please don't hesitate to let us know.

 

Thank you,

 

Zandile M

The iD Mobile Team