Community Member

Question

id security

5 replies
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Anyone had called ID for upgrade only to find that they requested personal bank card details and three digit security code though direct debit Also sent a 6 digit code via email and asked to read the code which on email it says they never ask for the code.

Nicnoks80

New Contributor

Absolutely not! This is a scam

JoeKing

Silver Contributor

@Vipin Shah As pointed out red flag more like a scam I'm afraid.

justi-think-i-ve-been-a-victim-of-fraud-what-should-i-do-56745

Just to add to this if you called IDMobile sale's make sure you cross reference the phone number via Google, IDMobile website for sales IDMobile member of staff who are identify by employee of IDMobile on the user name on here. Anyone else helping customers on her are volunteers themselves helping out some are more noticeable and well know in the community.

The most sales will do as an upgrade once you passed security checks is take say a maximum out of you bank account £1.00 once ok refund you back right away and then proceed with you upgrade.

I've recently done such a thing myself.

Joe

Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉

L

Lunathi M

iD Mobile Employee

Hi @Vipin Shah,

I can imagine how worrying that must have felt, and you’re absolutely right to question it. What you’ve described does not sound like a genuine call from us.

What iD Mobile will never do:

We never ask for the full long card number, expiry date or the 3-digit security code on the back of your card during a call.

We never ask you to read out a 6-digit verification code that arrives by email or text. Those codes are for you only.

What you described sounds like:

A phishing or scam call where someone is trying to access your account or set up unauthorized payments.

What you should do in the future:

Stop engaging with that caller, do not share anything further.

Contact your bank immediately and let them know what happened. They can monitor or block suspicious activity.

Change your iD account password right away to stay safe.

@JoeKing Thank you for providing the relevant link for the customer we appreciate you.

If you need further assistance, please get in touch via our Socials (Facebook or Instagram), Live Chat, Community, or email us at socialqueries@idmobile.co.uk. We’d love the opportunity to put things right for you.

Thanks,

Lunathi

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

C

Clare2323

New Contributor

Anyone had called ID for upgrade only to find that they requested personal bank card details and three digit security code though direct debit Also sent a 6 digit code via email and asked to read the code which on email it says they never ask for the code.

Yes and I’ve had to report as scam and stop my card. When trying to report to ID they were as bad. So reported to

police

C

Clare2323

New Contributor

Hi @Vipin Shah,

I can imagine how worrying that must have felt, and you’re absolutely right to question it. What you’ve described does not sound like a genuine call from us.

What iD Mobile will never do:

We never ask for the full long card number, expiry date or the 3-digit security code on the back of your card during a call.

We never ask you to read out a 6-digit verification code that arrives by email or text. Those codes are for you only.

What you described sounds like:

A phishing or scam call where someone is trying to access your account or set up unauthorized payments.

What you should do in the future:

Stop engaging with that caller, do not share anything further.

Contact your bank immediately and let them know what happened. They can monitor or block suspicious activity.

Change your iD account password right away to stay safe.

@JoeKing Thank you for providing the relevant link for the customer we appreciate you.

If you need further assistance, please get in touch via our Socials (Facebook or Instagram), Live Chat, Community, or email us at socialqueries@idmobile.co.uk. We’d love the opportunity to put things right for you.

Thanks,

Lunathi

The iD Mobile Team

This happened to me. Asked for long card number expiry & security number. Ive had to report to

police so check your staff ID mobile pl