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Question

If I switch carriers midway through a monthly plan, will I get a pro rata refund?

  • February 18, 2026
  • 1 reply
  • 13 views
I
Community Member

My 24 month phone contract is coming to an end in about two weeks. I have obtained a PAC code and will switch carriers the moment my contract ends. My monthly data plan has just renewed so when the switch occurs, I would be halfway through my plan, will I get a pro rata refund? Does it happen automatically or do I need to request it?  

    1 reply

    Lamiya C
    iD Mobile Employee
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    • Lamiya C
    • iD Mobile Employee
    • February 19, 2026

    Hi ​@INeedAnESimPlease ,

     

    Thank you for your message. I completely understand your concern about the remaining data when your contract ends. it’s important to know how this will be handled.
     

    When your contract ends and you switch providers using your PAC code:

    Any unused allowance (data, minutes, or texts) is not automatically refunded.

    You may need to request a pro-rata refund by contacting iD Mobile’s support team after your account is closed.

    Ensure that your final bill is settled to make the refund process smoother.

     

    Lamiya

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