Hello, I am contacting you regarding the suspension of my account due to an outstanding debt of £33, which is incorrect. I am only behind on one payment of £8, and I am planning to continue and remain on the £8 contract going forward. I am ready to pay the correct £8 immediately, but this is not possible while the balance shown on my account is wrong. I would appreciate this being urgently reviewed and corrected so my account can be reinstated and I can continue on my current £8 plan without further issues. Thank you.
Solved
im getting chaged more for my contract and i now need to pay off more mondy
Best answer by WelshPaul
Hi
Thank you for getting in touch with us, and I’m sorry for the inconvenience this situation has caused. I understand your concern regarding the outstanding balance shown on your account.
To assist you further, please send us a private message so we can securely access your account and advise you accordingly.
Thank you,
Zandile
Log in to the iD Community.
Not a member yet? Create an account
Please enter your email address. If it matches our records, we'll send you a password reset link.
Need help? Email CommunitySupport@idmobile.co.uk with your iD Community username.
