im getting chaged more for my contract and i now need to pay off more mondy

Forum|Forum|7 months ago
January 31, 2026
2 replies
34 views

Hello, I am contacting you regarding the suspension of my account due to an outstanding debt of £33, which is incorrect. I am only behind on one payment of £8, and I am planning to continue and remain on the £8 contract going forward. I am ready to pay the correct £8 immediately, but this is not possible while the balance shown on my account is wrong. I would appreciate this being urgently reviewed and corrected so my account can be reinstated and I can continue on my current £8 plan without further issues. Thank you.

Best answer by WelshPaul

Nobody here has account access. Take it up with live chat!

https://idmobile.co.uk/live-chat

WelshPaulAnswer

Platinum  Contributor

Nobody here has account access. Take it up with live chat!

https://idmobile.co.uk/live-chat

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Z

Zandile M

iD Mobile Employee

Hi @Adrees Tariq

Thank you for getting in touch with us, and I’m sorry for the inconvenience this situation has caused. I understand your concern regarding the outstanding balance shown on your account.

To assist you further, please send us a private message so we can securely access your account and advise you accordingly.

Thank you,

Zandile

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.