Hi ​@Molliehart,

I’m sorry to hear you’ve been stuck trying to get this sorted, if the payment is failing when you try online, here are a few alternative ways you can complete it:

• By phone: You can call our automated payment line on 0333 003 0001 or 0333 003 7777, or simply dial 7777 from your iD Mobile handset. This will guide you through making a secure payment over the phone.
• Try a different payment method: If the error keeps appearing, it’s worth trying a different bank card (for example, a different debit/credit card) as sometimes payments can be blocked by your bank for security reasons.
• Check with your bank: Occasionally, your bank may decline a payment even if funds are available, so it may help to quickly check with them as well.

If none of these work, let us know and we can help you look into it further from here. We want to make sure you’re back connected as quickly as possible.

Regards,

Gemma M

The iD Mobile Social Media Team