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Community Member
July 1, 2026

IMEI number needed for my old phone

  • July 1, 2026
  • 3 replies
  • 32 views

Hello I recently got an upgrade however I need my old IMEI number for my old phone was wondering if anyone can help?

I no longer have the box

3 replies

Hosai W
iD Mobile Employee
iD Mobile Employee
July 2, 2026

Hi ​@Markhillio,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks
Hosai

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New Contributor
August 12, 2026

Tradein company received my old phone but cant find it. The need the imei but I don't have the box. I checked my email for purchase email but couldn't find it. How can I get it.

 

iD Mobile Employee
August 13, 2026

Hi ​@Leo99uk.

 

Thank you for your post. We’re sorry to hear that the trade-in company hasn’t been able to locate your old phone.

 

Please contact us directly via Live Chat:https://www.idmobile.co.uk/live-chat, and our team can review your account and help you find the IMEI or other details needed to progress this.

 

Thanks,

Marquerita

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.