Community Member

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Forum|Forum|12 days ago
August 27, 2026
2 replies
17 views

Hi team, I need to speak to someone because I’ve had a default put on my credit file. We are currently paying for a contract, but I have no understanding of why the phone contract isn’t being paid. Only the sim is being paid it is now affected my credit file massively we have spoken to Overdale who we are paying. I need to speak to someone as soon as possible as we need to get this sorted please.

Geluk

Silver Contributor

You need to pursue via id’s CHAT PAGE; type SPEAK TO A PERSON”

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Z

Zubair H

iD Mobile Employee

Hi @Nathanwade1999,

Thank you for reaching out. I'm sorry to hear about the impact this has had on your credit file.

As this concerns account-specific billing, payments, and a default registered against your credit profile, we'll need to review the account in a secure environment. Unfortunately, we're unable to access account details or discuss credit-related information on this public platform.

As you've already been in contact with Overdales regarding repayments, we'd recommend contacting our Live Chat team so we can investigate the account history, review the agreement, and explain why the default may have been applied.

You can contact us here: https://www.idmobile.co.uk/live-chat

Please have your account details available and, if possible, any correspondence you've received from Overdales regarding the debt. Once connected, an advisor will be able to review the account and discuss the available options with you.

Kind regards,

Zubair
iD Mobile Social Media Team

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