I ordered a phone for my daughter and she did not use the ID mobile sim it came with as she wanted to go with another provider. My most recent direct debit failed, I do not know why as there was money in my account to take it, it failed a second time, now I have had an email from ID mobile stating my direct debit has been cancelled and threatening with debt collection, I just want this money paid, I cannot pay via phone as it wants the ID mobile number, it is impossible to get through via online chat, I am clicking on the right section and nothing is happening. This is making me very worried and anxious, surely there is a way to pay without ID mobile number this is getting ridiculous now.

Hi @Milz89,I’m really sorry to hear about the trouble you’ve had ,I understand how worrying this must be.We’d love the opportunity to look into this and see if there’s anything we can do to improve your experience. Please get in touch via our Socials (Facebook or Instagram), Live Chat, Community, or email socialqueries@idmobile.co.uk with the details, and we’ll be happy to help.Kind regards,LamiyaiD Mobile Social Media Team

Impossible to contact ID mobile | iD Mobile Community

To enter this promotion, participants must register with the iD Mobile Community and provide an answer to the question on the corresponding topic thread: “How to use smart tech to keep your New Year resolutions on track.”

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The closing date for entries is 23:59 on 19th January 2026. One prize will be awarded: THERABODY Theragun Prime G5 Handheld Smart Percussive Therapy Device - Black.

This promotion is open to all UK residents aged over 18 years (except for employees and their families of the Promoter and their group of companies, agents (including affiliates), suppliers and anyone connected with this promotion).

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