In Uk but unable to gain entry to coded gate as ID identifies the code as Netherlands so charging me for calling the Netherlands whereas it’s a gate in the UK. Any ideas as to how I can get around this - IPhone 17
iD said try flight mode but that didn’t work.
+16Hi
Sorry to hear you're having trouble with this.
If the gate's access number is being recognised as an international number and you're receiving a charge notification when trying to call it, it's likely that the call is being treated as an out-of-plan or international call.
In this situation, you'll need to ensure that your bill cap is set high enough to allow the call to connect.
You can check and amend your bill cap in the iD Mobile app:
Once the change has been made, try calling the number again.
If you're unsure why the number is being identified as a Netherlands number despite being used for a UK gate entry system, it may be worth checking with the site owner or management company, as they may be using an overseas-routed service for access control.
I hope this helps.
Regards,
Gemma M
The iD Mobile Social Media Team
Thank you for your response Gemma however surely if I do this I will be charged for an international call which will come as quite expensive as I access the gate daily.
with my old provider this was not an issue so can’t understand why ID is different.
Regsrds
Jwyl
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