inadvertently paid my bill twice

Forum|Forum|3 months ago
April 17, 2026
1 reply
94 views

My direct debit didn’t go through, so I paid immediately by debit card. I see now that a direct debit came out a few days later. I have now paid twice for the month. How does the money get returned to me, I seem unable to talk to a human being,

Owethu M

iD Mobile Employee

Hi @Naseby25,

Thanks for getting in touch and I’m sorry for the confusion and frustration this has caused.

I can see what’s happened here: your failed Direct Debit was still reprocessed after you made a card payment, which has resulted in a duplicate payment being taken.

💳 Refund process

I do need to be clear that we can’t process or issue refunds directly from this channel.

Your duplicate payment will need to be:

Checked by our Customer Service/Billing team
Verified against your account
Then refunded back to the original payment method (bank account or card, depending on how each payment was taken)

📞 What you need to do next

To get this resolved, please contact Customer Services:

💬 Live Chat (fastest option)

👉 https://www.idmobile.co.uk/live-chat