My direct debit didn’t go through, so I paid immediately by debit card. I see now that a direct debit came out a few days later. I have now paid twice for the month. How does the money get returned to me, I seem unable to talk to a human being,
Question
inadvertently paid my bill twice
+7Hi
Thanks for getting in touch and I’m sorry for the confusion and frustration this has caused.
I can see what’s happened here: your failed Direct Debit was still reprocessed after you made a card payment, which has resulted in a duplicate payment being taken.
💳 Refund process
I do need to be clear that we can’t process or issue refunds directly from this channel.
Your duplicate payment will need to be:
- Checked by our Customer Service/Billing team
- Verified against your account
- Then refunded back to the original payment method (bank account or card, depending on how each payment was taken)
📞 What you need to do next
To get this resolved, please contact Customer Services:
💬 Live Chat (fastest option)
👉 https://www.idmobile.co.uk/live-chat
- Open the chat and type “talk to an agent” or “billing support”
📱 Social Media Support
You can also contact us here:
Facebook Messenger: https://www.facebook.com/iDMobileUK
Instagram: https://www.instagram.com/idmobileuk/
Send a direct message explaining you’ve been charged twice due to a failed Direct Debit being taken after a manual card payment.
Owethu
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