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New Contributor
August 27, 2026
Question

incorrect charges on my account

  • August 27, 2026
  • 1 reply
  • 12 views

Hello I am on holiday out of the country so I have bought an e sim to use and work with during my time abroad so I turned off my normal ID UK SIM card but I just saw that I was charged around £40 for no reason as it got added to my bill even though I’m not using that number. Please help me and refund me this as I’m using my e sim and not my ID number and stop allowing it to charge me.

1 reply

Hosai W
iD Mobile Employee
iD Mobile Employee
September 2, 2026

Hi ​@Sultan100,

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai

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