The date of the direct debit shown in the app and the wesbite is a month out! It says April instead of March. Its been out every month.
The actual PDF bill shows the correct date and it debits my account on the correct day as per the bill but this is a little annoying and clearly something that just needs correcting somewhere.
Does this affect others?
Thanks
Hi
Thank you for reaching out. We’re sorry for any confusion caused by the direct debit date showing incorrectly in the app and website. We completely understand how that can be a little confusing, even though the actual payment is being taken on the correct day as shown on your PDF bill.
I've just sent you a private message to help get this sorted.
To find it, click your profile picture in the top-right corner and select ‘Private Messages’.
You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview
I'll speak to you there.
Thanks,
Anneline
The iD Mobile Team
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