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Community Member
September 3, 2026
Question

incorrect payment for mobile phone

  • September 3, 2026
  • 1 reply
  • 12 views

Hi I sent 2 phones in after upgrading on the 22nd of August a s23(£170 quote) and a pixel 9 pro XL (£300 quote) I have had no communication to say you received them or there was a problem etc until the money was deposited in my accounts this morning the £170 for the s23 was all good but I only got £200 for the pixel  not the advertised £300. again no communication even though the website states we will let you know if there is a problem and if your not happy we will send the phone back

    1 reply

    iD Mobile Employee
    September 8, 2026

    Hi ​@Miffed 

     

    We are deeply sorry to hear about your trade in. We don’t deal directly with trade ins, however you can contact Curry’s directly or go to your nearest Curry’s store, and they would be able to assist. 

     

    -Zubair

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