Hi I sent 2 phones in after upgrading on the 22nd of August a s23(£170 quote) and a pixel 9 pro XL (£300 quote) I have had no communication to say you received them or there was a problem etc until the money was deposited in my accounts this morning the £170 for the s23 was all good but I only got £200 for the pixel  not the advertised £300. again no communication even though the website states we will let you know if there is a problem and if your not happy we will send the phone back