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New Contributor
April 3, 2026
Question

Incorrect Reward amount

  • April 3, 2026
  • 3 replies
  • 28 views

Hi

I referred a friend and they used the referral link to purchase a SIM only contract (24 months) today.

Cashback should be £40 but I received an email saying that I have a £5 reward.

Please advise.

    3 replies

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    April 4, 2026

    Hi ​@Jamieson333,

     

    Thanks for getting in touch and I am so sorry to hear of any confusion that this may have caused. We can see why this might be confusing, so happy to clarify.

     

    With iD Mobile’s Refer a Friend scheme, the reward you receive is actually based on your own current plan, not the plan your friend purchases.

     

    So for example:

    • If you’re on a lower value SIM-only plan, the referral reward may be £5.
    • Higher value or handset plans can qualify for larger rewards (like £40)

     

    This means that even if your friend took out a 24-month SIM-only plan, your reward is still determined by the type of plan the both of you have taken.

     

    A few key things to keep in mind:

    • Your friend must complete their order using your unique referral link
    • Rewards are usually confirmed after the cooling-off period
    • The value of the reward is tied to the referrer’s plan at the time of referral

     

    You can find more details here: https://www.idmobile.co.uk/refer-a-friend?source=footer

     

    If you need any further assistance, please do not hesitate to get back in touch. 

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    April 4, 2026

    Thank you for replying Gemma, however I don’t see any mention of the amount of the referrer’s or purchaser’s current plan affecting the cashback amount.

    Please let me know where to locate this.

    Thank you.

    iD Mobile Employee
    April 6, 2026

    Hi ​@Jamieson333 

     

    Could you please confirm if the person you referred purchased a 24-month unlimited data plan? This is the plan that qualifies for the £20 Refer a Friend reward (£10 each).

    If they chose the 24-month unlimited data SIM-only plan instead, it would fall under the £10 cashback offer (£5 each).

     

    Michael Z

    eligible Purchase Total cashback

    Get the iPhone 16 Plus 128GB. £37.99 a month, £29 upfront.

    24 months  |  unlimited data  |  unlimited minutes  |  unlimited texts.

    Monthly price will increase to £39.79 from April 2027.

    Free delivery on all orders. Return and cancellation information.

    £70 (£35 each)

    Get the NEW Samsung S26 Family handsets.

    £50 (£25 each)

    Get the iPhone 17, iPhone 17 Pro, iPhone 17 Pro Max, iPhone Air, and the NEW iPhone 17e.

    £50 (£25 each)

    Get the iPhone 16.

    £50 (£25 each)

    Get the NEW Google Pixel 10a.

    £40 (£20 each)

    24-month Unlimited Data SIM only plan.

    £40 (£20 each)

    Any 1 & 12-month Unlimited Data SIM only plan.

    £30 (£15 each)

    Any Pay monthly phone plan.

    £30 (£15 each)

    Any other SIM only plan with a monthly tariff of up to £14.99.

    £20 (£10 each)

    Any other SIM only plan with a monthly tariff over £15.

    £10 (£5 each)

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.