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Question

Incorrect Reward amount

  • April 3, 2026
  • 3 replies
  • 6 views

Hi

I referred a friend and they used the referral link to purchase a SIM only contract (24 months) today.

Cashback should be £40 but I received an email saying that I have a £5 reward.

Please advise.

3 replies

Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • April 4, 2026

Hi ​@Jamieson333,

 

Thanks for getting in touch and I am so sorry to hear of any confusion that this may have caused. We can see why this might be confusing, so happy to clarify.

 

With iD Mobile’s Refer a Friend scheme, the reward you receive is actually based on your own current plan, not the plan your friend purchases.

 

So for example:

  • If you’re on a lower value SIM-only plan, the referral reward may be £5.
  • Higher value or handset plans can qualify for larger rewards (like £40)

 

This means that even if your friend took out a 24-month SIM-only plan, your reward is still determined by the type of plan the both of you have taken.

 

A few key things to keep in mind:

  • Your friend must complete their order using your unique referral link
  • Rewards are usually confirmed after the cooling-off period
  • The value of the reward is tied to the referrer’s plan at the time of referral

 

You can find more details here: https://www.idmobile.co.uk/refer-a-friend?source=footer

 

If you need any further assistance, please do not hesitate to get back in touch. 

 

Regards,

 

Gemma M

The iD Mobile Social Media Team


  • Author
  • New Contributor
  • April 4, 2026

Thank you for replying Gemma, however I don’t see any mention of the amount of the referrer’s or purchaser’s current plan affecting the cashback amount.

Please let me know where to locate this.

Thank you.


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  • iD Mobile Employee
  • April 6, 2026

Hi ​@Jamieson333 

 

Could you please confirm if the person you referred purchased a 24-month unlimited data plan? This is the plan that qualifies for the £20 Refer a Friend reward (£10 each).

If they chose the 24-month unlimited data SIM-only plan instead, it would fall under the £10 cashback offer (£5 each).

 

Michael Z

eligible Purchase Total cashback

Get the iPhone 16 Plus 128GB. £37.99 a month, £29 upfront.

24 months  |  unlimited data  |  unlimited minutes  |  unlimited texts.

Monthly price will increase to £39.79 from April 2027.

Free delivery on all orders. Return and cancellation information.

£70 (£35 each)

Get the NEW Samsung S26 Family handsets.

£50 (£25 each)

Get the iPhone 17, iPhone 17 Pro, iPhone 17 Pro Max, iPhone Air, and the NEW iPhone 17e.

£50 (£25 each)

Get the iPhone 16.

£50 (£25 each)

Get the NEW Google Pixel 10a.

£40 (£20 each)

24-month Unlimited Data SIM only plan.

£40 (£20 each)

Any 1 & 12-month Unlimited Data SIM only plan.

£30 (£15 each)

Any Pay monthly phone plan.

£30 (£15 each)

Any other SIM only plan with a monthly tariff of up to £14.99.

£20 (£10 each)

Any other SIM only plan with a monthly tariff over £15.

£10 (£5 each)