Increase Bill Capping more than £25

Forum|Forum|1 year ago
February 8, 2025
6 replies
903 views

I wanted to increase my bill cap above £25, as I am out the country and needed to make call to my bank from my registered no, but as i reached my bill cap i cant make call, I paid £50 on the iDmobile online, but I dont know where that went, as I still cant make any calls, can you please help me on this how to increase that and where my £50 payment went. Thanks

Best answer by Decembersangel72

Hi @Seasord

To increase your spend cap…..

Login to your account
Select ‘Bills’ at the top of the page
Scroll down to and select ‘Manage bill cap’
Change £ and Confirm

Did you pay the £50 for ‘add-ons’?
https://www.idmobile.co.uk/help-and-advice/add-ons
Have you enabled international calls in your account?
https://www.idmobile.co.uk/help-and-advice/international-and-roaming

You will only be able to see where your £50 went when your next bill is available as this will detail your usage and credit.

Hope this helps x

MZone

Platinum  Contributor

Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser @Seasord

The advisers work until 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Decembersangel72Answer

Gold Contributor

Hi @Seasord

To increase your spend cap…..

Login to your account
Select ‘Bills’ at the top of the page
Scroll down to and select ‘Manage bill cap’
Change £ and Confirm

Did you pay the £50 for ‘add-ons’?
https://www.idmobile.co.uk/help-and-advice/add-ons
Have you enabled international calls in your account?
https://www.idmobile.co.uk/help-and-advice/international-and-roaming

You will only be able to see where your £50 went when your next bill is available as this will detail your usage and credit.

Hope this helps x

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

S

SeasordAuthor

New Contributor

Talking to agent resolved the issue, as they manually increased my bill cap tp £75, and the £50 which i paid was in there records and will be shown on the next bill … @MZone and @Decembersangel72 thank you for your guidance, much appreciated :)