I wanted to increase my bill cap above £25, as I am out the country and needed to make call to my bank from my registered no, but as i reached my bill cap i cant make call, I paid £50 on the iDmobile online, but I dont know where that went, as I still cant make any calls, can you please help me on this how to increase that and where my £50 payment went. Thanks
Solved
Increase Bill Capping more than £25
Best answer by Decembersangel72
Hi
To increase your spend cap…..
Login to your account
Select ‘Bills’ at the top of the page
Scroll down to and select ‘Manage bill cap’
Change £ and Confirm
Did you pay the £50 for ‘add-ons’?
https://www.idmobile.co.uk/help-and-advice/add-ons
Have you enabled international calls in your account?
https://www.idmobile.co.uk/help-and-advice/international-and-roaming
You will only be able to see where your £50 went when your next bill is available as this will detail your usage and credit.
Hope this helps x
+22
+12Hi
To increase your spend cap…..
Login to your account
Select ‘Bills’ at the top of the page
Scroll down to and select ‘Manage bill cap’
Change £ and Confirm
Did you pay the £50 for ‘add-ons’?
https://www.idmobile.co.uk/help-and-advice/add-ons
Have you enabled international calls in your account?
https://www.idmobile.co.uk/help-and-advice/international-and-roaming
You will only be able to see where your £50 went when your next bill is available as this will detail your usage and credit.
Hope this helps x
Talking to agent resolved the issue, as they manually increased my bill cap tp £75, and the £50 which i paid was in there records and will be shown on the next bill …
+24Hi
Welcome to the Community!
Glad to hear that the issue is resolved.
If you require further assistance, please let us know.
Kash
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