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Community Member
August 5, 2026
Question

Increase In Bill

  • August 5, 2026
  • 3 replies
  • 24 views

Hiya 

I am usually charged 7 lb a month for my usage however in July 2026 I was charged £32

I need help understanding what the extra charge was for.

Thanks 

    3 replies

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    August 5, 2026

    Hi ​@Maariyah,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    August 7, 2026

    Hi, why am I charged extra this month regardless I am on a contract basis

    iD Mobile Employee
    August 9, 2026

    Hi ​@s_upp.

     

    Thank you for post. We would have to review your account for your billing details. Please contact our team directly via one of the following channels;

     

    Live Chat: https://www.idmobile.co.uk/live-chat
    Social media (Facebook or Instagram)
    Email: socialqueries@idmobile.co.uk

     

    Thanks,

    Marquerita

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.