Community Member

Question

Increase In Bill

3 replies
27 views

Hiya

I am usually charged 7 lb a month for my usage however in July 2026 I was charged £32

I need help understanding what the extra charge was for.

Thanks

Gemma M

iD Mobile Employee

Hi @Maariyah,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

We'll speak to you there.

Thanks,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

S

s_upp

New Contributor

Hi, why am I charged extra this month regardless I am on a contract basis

Marquerita T

iD Mobile Employee

Hi @s_upp.

Thank you for post. We would have to review your account for your billing details. Please contact our team directly via one of the following channels;

Live Chat: https://www.idmobile.co.uk/live-chat
Social media (Facebook or Instagram)
Email: socialqueries@idmobile.co.uk

Thanks,

Marquerita

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Increase In Bill

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