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Community Member
Maariyah
Community Member
August 5, 2026
Question

Increase In Bill

Hiya 

I am usually charged 7 lb a month for my usage however in July 2026 I was charged £32

I need help understanding what the extra charge was for.

Thanks 

      3 replies

      Gemma M
      iD Mobile Employee
      Gemma M
      iD Mobile Employee
      August 5, 2026

      Hi ​@Maariyah,

       

      I've just sent you a private message to help get this sorted.

       

      To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

       

      You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

       

      We'll speak to you there.

       

      Thanks,

       

      Gemma M
      The iD Mobile Social Media Team

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      New Contributor
      s_upp
      New Contributor
      August 7, 2026

      Hi, why am I charged extra this month regardless I am on a contract basis

      iD Mobile Employee
      Marquerita T
      iD Mobile Employee
      August 9, 2026

      Hi ​@s_upp.

       

      Thank you for post. We would have to review your account for your billing details. Please contact our team directly via one of the following channels;

       

      Live Chat: https://www.idmobile.co.uk/live-chat
      Social media (Facebook or Instagram)
      Email: socialqueries@idmobile.co.uk

       

      Thanks,

      Marquerita

      The iD Mobile Team

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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