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Question

Increase In Bill

  • August 5, 2026
  • 3 replies
  • 22 views

Hiya 

I am usually charged 7 lb a month for my usage however in July 2026 I was charged £32

I need help understanding what the extra charge was for.

Thanks 

3 replies

Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • August 5, 2026

Hi ​@Maariyah,

 

I've just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

 

We'll speak to you there.

 

Thanks,

 

Gemma M
The iD Mobile Social Media Team


  • New Contributor
  • August 7, 2026

Hi, why am I charged extra this month regardless I am on a contract basis


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  • iD Mobile Employee
  • August 9, 2026

Hi ​@s_upp.

 

Thank you for post. We would have to review your account for your billing details. Please contact our team directly via one of the following channels;

 

Live Chat: https://www.idmobile.co.uk/live-chat
Social media (Facebook or Instagram)
Email: socialqueries@idmobile.co.uk

 

Thanks,

Marquerita

The iD Mobile Team