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Question

increase my bill cap

  • July 2, 2026
  • 6 replies
  • 23 views

Please increase my bill cap to £100. Live help will not work here

6 replies

Geluk
Silver Contributor
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  • Silver Contributor
  • July 2, 2026

Do it via the app, or by logging in via a PC/TABLET😯


  • Author
  • New Contributor
  • July 2, 2026

The app is blocked to get onto live chat and various functions. the website is blocked to perform the operation on a laptop.


  • Author
  • New Contributor
  • July 2, 2026

 


Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • July 2, 2026

HI ​@Andyturley,

 

I do see that we have sent you a private message, we will respond to you as soon as possible.

 

Thank you for your patience and understanding in the meantime.

 

Thanks,

 

Gemma M

The iD Mobile Social Media Team

 


  • Author
  • New Contributor
  • July 9, 2026

Hi Gemma M My bill cap got increased for a day then removed. My new 10 day roaming is also not working can you look into it for me 


Owethu M
iD Mobile Employee
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  • iD Mobile Employee
  • July 10, 2026

Hi ​@Andyturley

 

I do apologise however if please send us a private message we can look into assist you again. 

 

Owethu