I posted my iPhone 11 into iD Mobile/Curry’s quite a while and haven’t heard a thing from them at all. It has been ages with no confirmation, updates or refund. When will I receive the refund or be compensated if it has been lost in the post?

Hi @gabejfcThis is a forum for iD Mobile customers, like yourself, and so we can’t help you with regards to your query.It sounds like your best bet would be to contact an adviser via the Live Chat as they can help you with this:-https://www.idmobile.co.uk/live-chatType ‘talk to a person’ in the dialogue box to connect to an adviser.(available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday, and Bank Holidays)Good Luck x

Hi there @gabejfc, we hope that @Decembersangel72was able to help.Thanks,Tyler

Iphone 11 Trade in Not Completed | iD Mobile Community

To enter this promotion, participants must register with the iD Mobile Community and provide an answer to the question on the corresponding topic thread: “How to use smart tech to keep your New Year resolutions on track.”

No purchase necessary.

The closing date for entries is 23:59 on 19th January 2026. One prize will be awarded: THERABODY Theragun Prime G5 Handheld Smart Percussive Therapy Device - Black.

This promotion is open to all UK residents aged over 18 years (except for employees and their families of the Promoter and their group of companies, agents (including affiliates), suppliers and anyone connected with this promotion).

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One winner will be selected at random by an independent person from all correct and eligible entries received. The winner will be notified by email or by private message on the Community platform and will be asked to reply within 7 days of receipt of the notification. If the Promoter does not receive confirmation from the winner that they accept the prize by this time, the Promoter reserves the right to withdraw the offer/prize. The prize will be delivered within 30 days of acceptance.

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