Iphone 11 Trade in Not Completed | iD Mobile Community
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Iphone 11 Trade in Not Completed

  • August 30, 2025
  • 2 replies
  • 18 views

I posted my iPhone 11 into iD Mobile/Curry’s quite a while and haven’t heard a thing from them at all. It has been ages with no confirmation, updates or refund. When will I receive the refund or be compensated if it has been lost in the post?

Best answer by Decembersangel72

Hi ​@gabejfc 

This is a forum for iD Mobile customers, like yourself, and so we can’t help you with regards to your query.

It sounds like your best bet would be to contact an adviser via the Live Chat as they can help you with this:-

https://www.idmobile.co.uk/live-chat
Type ‘talk to a person’ in the dialogue box to connect to an adviser.
(available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday, and Bank Holidays)

Good Luck x

2 replies

Decembersangel72
Gold Contributor
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Hi ​@gabejfc 

This is a forum for iD Mobile customers, like yourself, and so we can’t help you with regards to your query.

It sounds like your best bet would be to contact an adviser via the Live Chat as they can help you with this:-

https://www.idmobile.co.uk/live-chat
Type ‘talk to a person’ in the dialogue box to connect to an adviser.
(available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday, and Bank Holidays)

Good Luck x


Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • September 3, 2025

Hi there ​@gabejfc, we hope that ​@Decembersangel72 was able to help.

 

Thanks,

Tyler