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Question

iPhone 17 Pro excessive data usage

  • July 2, 2026
  • 1 reply
  • 6 views

Purchased an iphone 17 pro last month for my son with 10GB of data.  Despite turning off everything suggested online the phone is eating data like no tomorrow.  The plan I am on is £44.99 per month and due to having to top up his data every couple of days my second bill is now sitting at £93.99!!  Tried reaching out to online support but they were no help.  I either need to get to the bottom of what is using so much data or move to a plan with a higher data allowance.  

1 reply

Hosai W
iD Mobile Employee
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  • iD Mobile Employee
  • July 3, 2026

Hi ​@Nellieduff27,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai