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Community Member
Susanx
Community Member
April 30, 2026
Question

Iphone phone bill

Hi I need help I changed my bills to be paid on 8th of every month but had trouble with bank about the money coming out n now on the app says a late fee and payment but I can’t pay anymore money on the 8th I don’t know what’s happening. 

    2 replies

    iD Mobile Employee
    Michael Z
    iD Mobile Employee
    April 30, 2026

    Hi ​@Susanx 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks.

    Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Hosai W
    iD Mobile Employee
    Hosai W
    iD Mobile Employee
    May 12, 2026

    Hi ​@Jolene1980,
     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.
     

    Thanks,
    Hosai

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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