Tracey Katie Price

New Contributor

Question

Issue with DD not being taken

1 reply
16 views

I set up a new DD with my new bank account and it is all registered correct on my ID account but no payment has been taken. I have had no email or message from ID saying my bill has not been paid but looking at bill payment history last time was March, how do I speak to someone to find out why they have not taken it?

iD Mobile Employee

Hi @Tracey Katie Price,

We’re sorry for the confusion regarding your Direct Debit payments.

I’ve just sent you a private message to help get this sorted.

To find it, please click your profile picture in the top-right corner and select ‘Private Messages’.

You can also access your inbox directly here: https://community.idmobile.co.uk/inbox/overview

We will speak to you there.

Owethu