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Tracey Katie Price
New Contributor
New Contributor
May 20, 2026
Question

Issue with DD not being taken

  • May 20, 2026
  • 1 reply
  • 13 views

I set up a new DD with my new bank account and it is all registered correct on my ID account but no payment has been taken. I have had no email or message from ID saying my bill has not been paid but looking at bill payment history last time was March, how do I speak to someone to find out why they have not taken it? 

    1 reply

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    May 21, 2026

    Hi ​@Tracey Katie Price

     

    We’re sorry for the confusion regarding your Direct Debit payments.

     

    I’ve just sent you a private message to help get this sorted.

     

    To find it, please click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also access your inbox directly here: https://community.idmobile.co.uk/inbox/overview

    We will speak to you there. 

     

    Owethu