Hi ​@David0550.

Thank you for sharing. I am sorry to hear you’ve had trouble paying your bill online. You can make a payment through our automated phone service instead.

From your iD Mobile phone, dial 0333 003 0001 or 0333 003 7777, then select option 2, followed by option 1 to make a payment. Enter the amount you’d like to pay, then your card details.

If you don’t have access to your iD Mobile phone, you can dial 0333 003 0001 from another phone to make your payment manually.

Both options are quick and secure, and you won’t need to speak to anyone.

Thanks,

Marquerita

The iD Mobile Team