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Community Member
May 6, 2026
Question

it says ive used all my data but i have not

  • May 6, 2026
  • 1 reply
  • 30 views

Hi on my app it says I’ve used 189GB of data but I barely use it. Mainly use WiFi. 
the data on my phone is no longer working until it renews in 9 days. 

i would appreciate any help with this 

 

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    May 6, 2026

    Hi ​@jwilliamson,

     

    I am so sorry to hear that you are facing issues with your data allowance. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat
     
    Once connected, simply explain your request and an advisor will assist you further.

    Thank you for your understanding.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team
     

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