Skip to main content
Question

it says ive used all my data but i have not

  • May 6, 2026
  • 1 reply
  • 5 views
J
Community Member

Hi on my app it says I’ve used 189GB of data but I barely use it. Mainly use WiFi. 
the data on my phone is no longer working until it renews in 9 days. 

i would appreciate any help with this 

 

    1 reply

    Gemma M
    iD Mobile Employee
    Forum|alt.badge.img+9
    • Gemma M
    • iD Mobile Employee
    • May 6, 2026

    Hi ​@jwilliamson,

     

    I am so sorry to hear that you are facing issues with your data allowance. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat. 
     
    Once connected, simply explain your request and an advisor will assist you further.

    Thank you for your understanding.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team
     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement