New Contributor

Itemised bill showing calls

4 replies
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How to turn off itemised billing i.e. not listing calls made or received

Gemma M

iD Mobile Employee

Hi @Andyraybould,

Thanks for your post.

I'm afraid it isn't possible to turn off itemised billing on an iD Mobile account.

Itemised billing information forms part of the billing records for the account and will continue to show details of calls, texts and other chargeable usage where applicable.

I hope this clarifies things, but if there's a specific concern you have regarding itemised billing, please let us know and we'll do our best to help.

Regards,

Gemma M

The iD Mobile Social Media Team

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A

AndyraybouldAuthor

New Contributor

Hi

Given that it can be requested:

Itemised bills | ICO

How would I make this request?

Regards, Andy

B

Bigleoni

New Contributor

Can I request an itemised bill of my calls made and received

Thanls

Marquerita T

iD Mobile Employee

Hi @Bigleoni.

Thank you for your post.To request an itemised bill of your calls made and received, please contact us directly so we can access your account and arrange this for you.

You can reach us on: Live chat: https://www.idmobile.co.uk/live-chat.

Thanks,

Marquerita

The iD Mobile Team

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