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New Contributor
August 24, 2026
Question

Itemised bill showing calls

  • August 24, 2026
  • 4 replies
  • 36 views

How to turn off itemised billing i.e. not listing calls made or received

    4 replies

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    August 27, 2026

    Hi ​@Andyraybould,

     

    Thanks for your post.

     

    I'm afraid it isn't possible to turn off itemised billing on an iD Mobile account.

     

    Itemised billing information forms part of the billing records for the account and will continue to show details of calls, texts and other chargeable usage where applicable.

     

    I hope this clarifies things, but if there's a specific concern you have regarding itemised billing, please let us know and we'll do our best to help.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    August 27, 2026

    Hi

     

    Given that it can be requested:

    Itemised bills | ICO

    How would I make this request?

     

    Regards, Andy

    New Contributor
    September 4, 2026

    Can I request an itemised bill of my calls made and received 

     Thanls

    iD Mobile Employee
    September 7, 2026

    Hi ​@Bigleoni.

     

    Thank you for your post.To request an itemised bill of your calls made and received, please contact us directly so we can access your account and arrange this for you.

     

    You can reach us on: Live chat: https://www.idmobile.co.uk/live-chat.

     

    Thanks,

    Marquerita

    The iD Mobile Team

     

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.