New Contributor

ive been charged out of the wazoo while out of contract

2 replies
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I've noticed I've been out of contract with you for ages maybe to the point of 8 months where I've been paying around £45 for just a SIM card!

Any other company would have dropped the prices without me having to do anything. I've had a look and I should have been paying £10 tops for the last 8 months!

Gemma M

iD Mobile Employee

Hi @Thebrandon2298,

Apologies for the delayed response, however could you let us know whether you still require assistance with this?

We look forward to hearing from you.

Regards,

Gemma M
The iD Mobile Social Media Team

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Marquerita T

iD Mobile Employee

Hi @Thebrandon2298.

Thank you for this post.

We still provision services after a contract has ended, so billing continues at the existing rate until we receive an upgrade or disconnection request from the customer, it isn't something that changes automatically on our end.

If you'd like to move to a lower cost SIM-only plan, please get in touch with us directly via https://www.idmobile.co.uk/live-chat and we'll be happy to help you get this sorted.

Thanks,

Marquerita

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.