Community Member

ive bought roaming data and its not working

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I’ve bought roaming data and it’s not working. I bought it again and still not working. Paid for two data add ons for the USA and can’t use either.

Gemma M

iD Mobile Employee

Hi @EmmaLouise23,

I'm sorry to hear that neither of your USA roaming data add-ons is working, especially after you've purchased a second one.

Please try the following:

Make sure Data Roaming and Mobile Data are both switched on.
Turn Airplane Mode on for 30 seconds, then switch it back off.
Restart your phone.
Check that Roaming, International, and Premium Services are enabled on your iD Mobile account.
Try manually selecting a different available network rather than leaving network selection on Automatic.

You can also try a network reset:

iPhone

Go to Settings > General > Transfer or Reset iPhone.
Tap Reset.
Select Reset Network Settings.
Restart your phone.

Android

Go to Settings > General Management or System.
Tap Reset.
Select Reset Mobile Network Settings or Reset Network Settings.
Restart your phone.

If you've tried the above and you're still unable to use either add-on, please contact our Customer Service Team via Live Chat so they can check the add-ons on your account and investigate why they're not working: https://www.idmobile.co.uk/live-chat

Please let them know you've already purchased two USA roaming data add-ons so they can take this into account when investigating.

Regards,

Gemma M

The iD Mobile Social Media Team

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