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New Contributor
May 22, 2026

keep getting crs messages and my account is always paid

  • May 22, 2026
  • 3 replies
  • 32 views

Please help 

My account is never in arrears and I keep getting crs texts saying I owe money 

    3 replies

    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    May 24, 2026

    Hi ​@Jjmcd,

     

    I’m really sorry you’re receiving those texts. I understand how worrying and frustrating that can be, especially if your account is up to date.
     

    Please try the following:
    Double-check your latest bill in the iD Mobile app to confirm everything is fully paid
    Check if there are any pending or recently generated charges (sometimes texts are sent before payments fully update)
    Restart your phone to refresh network messages
    Make sure your payment has cleared your bank account (can take 1–3 working days)
     

    If everything is up to date on your side, it may just be a delayed automated SMS, but I completely understand your concern.

     

    Lamiya

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    JjmcdAuthor
    New Contributor
    May 24, 2026

    This has been happening for months and it is a debt collection company that is contacting me. It seems someone else has used my name to acquire this debt. 

    JjmcdAuthor
    New Contributor
    May 24, 2026

    If my account is ne error on arrears why would I recoeve these texts. That names no sense at all