Skip to main content
Question

Keep getting Over charged

  • May 8, 2026
  • 1 reply
  • 7 views
S
Community Member

I am extremely frustrated as i keep getting over charged. not by a small amount . My bill is £38 , you guys keep charging me £150. I live a normal day to day life , only use social media sometimes , watch shows on my apps that i pay for . You guys have no customer service so my credit score i’ll get affected because you make up random prices and shove them to me and i am expected to pay it , i refuse to pay it anymore . i’ve paid my actual bill and i need someone to resolve this for me immediately 

    1 reply

    Z
    iD Mobile Employee
    Forum|alt.badge.img+8
    • Zandile M
    • iD Mobile Employee
    • May 8, 2026

    Hi ​@skuba01 

     

    Thank you for getting in touch, and I’m sorry to hear how frustrated you are with the charges on your account.

    I understand your concern, especially where the expected monthly charge is £38 but higher bills have been received. I want to reassure you that we do not apply random charges, and any additional costs would normally relate to usage outside your plan allowances (such as out-of-plan data, roaming, or one-off charges).

    I appreciate you have stated you only use your phone for general browsing and streaming, so I would like to investigate this properly for you.

    Please send us a private message via our socials at (Facebook or Instagram) or via our live chat at https://www.idmobile.co.uk/live-chat

     

    Thank you,

     

    Zandile m

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement