Keep getting Over charged

Forum|Forum|4 months ago
May 8, 2026
1 reply
65 views

I am extremely frustrated as i keep getting over charged. not by a small amount . My bill is £38 , you guys keep charging me £150. I live a normal day to day life , only use social media sometimes , watch shows on my apps that i pay for . You guys have no customer service so my credit score i’ll get affected because you make up random prices and shove them to me and i am expected to pay it , i refuse to pay it anymore . i’ve paid my actual bill and i need someone to resolve this for me immediately

Z

Zandile M

iD Mobile Employee

Hi @skuba01

Thank you for getting in touch, and I’m sorry to hear how frustrated you are with the charges on your account.

I understand your concern, especially where the expected monthly charge is £38 but higher bills have been received. I want to reassure you that we do not apply random charges, and any additional costs would normally relate to usage outside your plan allowances (such as out-of-plan data, roaming, or one-off charges).

I appreciate you have stated you only use your phone for general browsing and streaming, so I would like to investigate this properly for you.

Please send us a private message via our socials at (Facebook or Instagram) or via our live chat at https://www.idmobile.co.uk/live-chat

Thank you,

Zandile m

The iD Mobile Team

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