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Late payment

  • April 3, 2026
  • 1 reply
  • 12 views
T
Community Member

Hello 

I have just made an outstanding payment and made my account up to date.  

Can you advice me that this will not be refer to a debt collector now.

I have made my account up to date and my mobile should be running in use. 

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • April 3, 2026

    Hi ​@Tan101,

     

    Thank you for your message. I understand your concern regarding this matter. However, please note that accounts are only referred to a DCA when payments are not made on time. If the bill had been settled within the required timeframe, this referral would not have occurred.

     

    That said, if you would like someone to review your account in more detail, I recommend reaching out via Live Chat, where a member of the team will be able to assist you further.

     

    Thank you for your understanding.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team 

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