Hi ​@Cozzie,

If you've just arrived in China and your bill is showing higher than expected, it's possible that the additional charges relate to one or more of the following:

• The cost of the Roam Beyond add-on itself.
• Usage that took place before the add-on was purchased and activated.
• Out-of-plan charges, such as calls, texts, or other services not covered by the add-on.

The best way to check exactly what's been charged is to review your itemised bill in the iD Mobile app or your online account. This will show a breakdown of the charges and when they were incurred.

If, after reviewing the itemised bill, you're unsure what any of the charges relate to, please let us know and we'll be happy to point you in the right direction.

Regards,

Gemma M
The iD Mobile Social Media Team