Community Member

Question

latest usage query

1 reply
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my contract includes 120gb data with fair usage of max 30gb in Europe. i have been in Europe for 3 days and My latest billing period on my account started on 24/5 and shows a current charge of £25 for data. The data used this period however indicates I have only used around 6gb. Why am I incurring this cost?

billing

iD Mobile Employee

Hi @APL1966,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,

Hosai

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